ChatFairyA WhatsApp chatbot that knows your business
Most WhatsApp automation is a menu tree: press 1 for opening hours, press 2 to be told someone will get back to you. ChatFairy is an AI WhatsApp chatbot that reads the actual question, looks it up in your own products, prices, policies and FAQs, and answers the way a well-briefed member of staff would: at 2am, in the middle of a public holiday, or while you are with another customer.
Connecting WhatsApp takes four steps
- 1
Create a Meta app and WhatsApp Business account
WhatsApp only lets software send messages through the WhatsApp Business Platform (Cloud API). You set that up once inside Meta's business tools: a business account, a phone number, and an app.
- 2
Create a System User token and paste it into ChatFairy
In Meta Business Manager, create a System User with the whatsapp_business_messaging permission and generate a permanent access token for it. Paste that token and your phone number ID into ChatFairy (the WhatsApp Business Account ID is optional), then copy the callback URL and verify token ChatFairy gives you into Meta's webhook settings. The token is encrypted at rest, and you can rotate it whenever you like. ChatFairy does not yet offer one-click WhatsApp signup, so this step happens in Meta's tools; if you would rather not do it yourself, Kelin Studio offers a quoted done-for-you setup.
- 3
Tell the bot about your business
A guided wizard collects what you sell, how you price it, your policies and the questions customers keep asking. That becomes the knowledge the bot searches before it answers.
- 4
Go live and watch the inbox
Every conversation lands in a shared inbox in real time. You can read along, jump in mid-thread, or leave it to the bot.
What the bot does once it is live
Answers from your own material
Replies are grounded in the products, services, FAQs and documents you loaded, not in whatever a general-purpose model happens to believe about your industry.
Takes payment inside the chat
Stripe Connect payment links are generated in the conversation, so a customer who says yes can pay without leaving WhatsApp.
Books appointments against a real calendar
Bookable slots come from your Google Calendar and confirmed bookings are written straight back to it, so the bot can never double-book a room, a chair or a bay.
Hands over to a human
When a customer asks for a person, gets frustrated, or asks something the knowledge base cannot answer, the conversation is flagged for your team in the shared inbox instead of being improvised.
The same assistant, the same knowledge and the same inbox also run on Telegram, so a customer who prefers one app gets the same answers as a customer who prefers the other. If you are still working out the running cost, our WhatsApp Business API pricing guide sets out Meta's per-message rates by market and the messages that are free.
WhatsApp chatbot questions
- What is a WhatsApp chatbot?
- A WhatsApp chatbot is software that replies to customers in a WhatsApp conversation automatically. An AI chatbot like ChatFairy reads the incoming message, searches your business information for the relevant facts, and writes a reply in your own words rather than following a fixed decision tree.
- Do I need the WhatsApp Business API to use a chatbot?
- Yes. The free WhatsApp Business app has no way for outside software to answer messages for you. Automated replies require the WhatsApp Business Platform (Cloud API), which is what ChatFairy connects to using your phone number ID and a System User access token you create in Meta Business Manager.
- Can I keep using my existing WhatsApp number?
- Not through a one-click connection yet. ChatFairy works with a number that is registered on the WhatsApp Business Platform under your own Meta business account. If your number is on the WhatsApp Business app today, you would move it to the platform yourself in Meta's tools, and ChatFairy does not keep it working in the app alongside the bot. Many businesses start the bot on a second number first.
- What does a WhatsApp chatbot cost?
- Two separate bills. Meta charges per message delivered through the Business Platform, at rates that vary by country and message category. ChatFairy charges its own subscription on top of that; the current plans are on our pricing page, and there is a 7-day free trial (card required, no charge until it ends). Our WhatsApp Business API pricing guide breaks down Meta's per-message rates by market and shows which messages cost nothing.
- Will customers know they are talking to a bot?
- That is your call. You set the assistant's name, tone and greeting, and you decide when a conversation is handed to a person. Many businesses say plainly that the first reply is automated and that a human is a message away.
Put your WhatsApp on autopilot this week
Set up the bot, load your business information, and watch the first conversations come in. 7 days free, card required.
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