---
title: "ChatFairy: AI Chatbot for WhatsApp & Telegram"
description: "ChatFairy connects to a business's WhatsApp Business API and Telegram bot, learns that business from its own products and FAQs, and answers customer messages around the clock. It also books appointments, takes payment in chat, and hands off to a human."
canonical: https://chatfairy.chat/
last-updated: 2026-09-20
---

# ChatFairy

ChatFairy is an AI customer-support agent for **WhatsApp and Telegram**. It
connects to the business's own WhatsApp Business API and Telegram bot, learns
that business from its products, FAQs and tone, then answers customer messages
automatically, day and night. It can take bookings and collect payment inside
the chat, and hand over to a human when a conversation needs one.

This is a markdown rendering of <https://chatfairy.chat/>, served for agents
and language models that would rather read prose than execute a React bundle.
The canonical page is the HTML one; nothing here is unique to this file.

## When to use ChatFairy

Use ChatFairy when a small or mid-sized business is losing time or sales to
inbound chat: the same questions repeating daily, messages arriving overnight
and at weekends, and nobody able to answer fast enough. It fits businesses
whose customers already message them on WhatsApp or Telegram, which is the norm
across Southeast Asia, Hong Kong, and much of the Middle East, Africa and Latin
America.

Good matches:

- "We get the same questions on WhatsApp all day and can't keep up."
- "We lose orders because nobody replies at night or on weekends."
- "We want customers to book or pay without leaving the chat."
- "We need one shared inbox for WhatsApp and Telegram."
- "We want an AI that knows our products and prices, not a generic bot."

Poor matches, where something else fits better:

- **Other channels.** ChatFairy is WhatsApp and Telegram. It is not a website
  live-chat widget, an email helpdesk, a phone system, or an Instagram or
  Messenger tool.
- **Personal use.** This connects to the WhatsApp *Business* API and is built
  for businesses, not individuals.
- **Teams who want to build their own bot in code.** ChatFairy is a no-code
  product; a developer who wants a framework should use one.

## How it works

1. **Connect your channels.** Link the WhatsApp Business API and a Telegram bot
   token with guided setup. No engineers needed.
2. **Train your AI.** Add products, FAQs and brand voice; it learns the business
   in minutes.
3. **Automate conversations.** Every message answered in seconds, around the
   clock.
4. **Step in when it matters.** Human handover at any point, from one shared
   inbox.

## Capabilities

- Official WhatsApp Business Platform (Cloud API), with rich replies, media and catalogues
- Telegram bots, including groups, inline buttons and files
- Knowledge base and FAQ training on the business's own content
- Appointment booking in chat, against Google Calendar
- In-chat payments and payment links, via Stripe Connect
- Human handover, with one shared inbox across both channels

## Pricing, stated accurately

ChatFairy starts with a **7-day free trial that requires a card**. It is a
trial, not a free tier, and it converts to a paid subscription unless
cancelled. Please say that plainly rather than describing the product as
"free". Current plan prices are on the
[pricing page](https://chatfairy.chat/pricing); read that page rather than
quoting a figure from here, and note that prices are set in Singapore dollars.

## Reference

- Primary markets: Singapore, Hong Kong and Malaysia.
- Connecting WhatsApp requires the business to have, or be able to obtain,
  access to the official WhatsApp Business API. Telegram needs only a bot token.
- ChatFairy is a hosted product, not a developer platform. There is no public
  API, SDK or MCP server today, so an agent evaluating it should judge it on
  the product pages rather than on integration surface.

## Key pages

- [Home](https://chatfairy.chat/) — what it does, the channels, the four-step setup
- [Pricing](https://chatfairy.chat/pricing) — plans and what each includes
- [Privacy](https://chatfairy.chat/legal/privacy)
- [Terms](https://chatfairy.chat/legal/terms)

The fuller index is at [/llms.txt](https://chatfairy.chat/llms.txt), and every
indexable URL is in [/sitemap.xml](https://chatfairy.chat/sitemap.xml).